Your Privacy Matters at 94ok

When you register for and use the 94ok platform, we collect personal data that falls into several distinct categories. Understanding what we collect and why is the starting point for any meaningful privacy relationship. This section sets out each category of data, the specific data points within it, and the reason that category is collected.

Registration and Identity Data: When you create a 94ok account, you provide your full legal name, date of birth, gender, residential address (including city, district, and postcode), email address, and mobile phone number. This data is required to create and manage your account, to verify that you meet our 18+ age requirement, and to fulfil our identity verification obligations.

Know Your Customer (KYC) Documents: To process withdrawals and comply with our anti-money-laundering obligations, we collect copies of government-issued identity documents. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. We may also collect proof-of-address documents such as a utility bill, bank statement, or official correspondence dated within the last three months. Where payment method verification is required, we collect confirmation that the bKash, Nagad, Rocket, or Upay account used for deposits is registered in your name.

Financial and Transaction Data: We record all deposits, withdrawals, bonus credits, wagers, and game results associated with your account. For each transaction we store the amount (in BDT), the payment method used, the transaction timestamp (Bangladesh Standard Time, UTC+6), and the transaction reference number returned by the payment provider. We do not store full card numbers or full mobile banking PINs — only the minimum reference data needed to reconcile your account and investigate payment disputes.

Technical and Device Data: When you access the 94ok platform via a browser or mobile device, our servers automatically record your IP address, browser type and version, operating system, device type, screen resolution, preferred language setting, and the referring URL that brought you to the site. This data is used for fraud detection, security monitoring, platform optimisation, and to diagnose technical issues.

Behavioural and Usage Data: We collect data about how you interact with the platform, including the games you play, the betting markets you browse, the duration of your sessions, and the frequency of your visits. This data is used to personalise your experience, improve our product, and — where you have opted in — to deliver relevant promotional offers.

Communications Data: If you contact our support team via live chat, email, or any other channel, we retain records of that communication including its content, timestamp, and resolution outcome. This data is used to resolve your query, improve our support quality, and maintain an auditable record of our interactions with you.

94ok does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is an unconditional commitment. The only circumstances in which your data is shared with third parties are those described in this section, all of which are necessary for the operation of the platform or required by law.

Payment Processors: When you make a deposit or request a withdrawal, we share the minimum necessary transaction details with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or Visa/Mastercard — for the sole purpose of processing that specific transaction. These providers operate under their own privacy policies and are independently responsible for the data they hold about your payment accounts.

Identity Verification Partners: We may use third-party KYC and identity verification services to assist in verifying the authenticity of the documents you submit. These partners process your documents under strict contractual data processing agreements and are permitted to use your data only for the purposes specified by 94ok.

Game Content Providers: The casino games available on the 94ok platform are supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. To facilitate your access to these games, certain session data — including your player ID and in-game activity — is transmitted to the relevant game provider during your session. These providers do not receive your full identity or payment data unless required for the operation of their specific product.

Fraud Prevention and Security Services: 94ok uses third-party fraud detection and cybersecurity services to monitor for suspicious activity and protect the platform from unauthorised access. These services may process technical data including IP addresses, device fingerprints, and behavioural patterns as part of their analysis.

Legal and Regulatory Disclosure: We may be required by law, court order, or lawful request from a competent governmental or regulatory authority to disclose personal data about specific users. In such cases, we will disclose only the data specifically requested and only to the extent legally required. Where permitted by law, we will notify the affected user of any such request before complying.

94ok implements a layered security architecture to protect the personal data we hold about you. Our security measures are reviewed and updated regularly to address emerging threats and to remain consistent with industry best practices for online gambling platforms.

Technical Security Measures: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest — including identity documents, financial records, and account credentials — is encrypted using AES-256 encryption. Our servers are hosted in secure data centres with physical access controls, redundant power systems, and continuous environmental monitoring. Our platform undergoes regular penetration testing by independent security professionals.

Access Controls: Access to personal data within 94ok's internal systems is governed by a strict role-based access control (RBAC) policy. Only staff members with a direct operational need to access specific categories of data are granted that access. All internal data access is logged and audited. Staff who handle personal data receive regular data protection training.

Payment Security: 94ok does not store your full payment credentials. Transactions via bKash, Nagad, Rocket, and Upay are processed directly through each provider's secure API. Card payments via Visa and Mastercard are processed in compliance with PCI DSS standards. We store only the minimum reference data needed to reconcile transactions and investigate disputes.

Data Retention Periods: We retain different categories of personal data for different periods, determined by the purpose of collection and applicable legal requirements:

• Account data (name, contact details, preferences): retained for the duration of your account, plus 2 years following account closure.
• KYC documents (NID, passport, proof of address): retained for 5 years following account closure, in accordance with anti-money-laundering regulations.
• Financial transaction records (deposits, withdrawals, wagers): retained for a minimum of 5 years from the date of each transaction.
• Support communications (chat logs, emails): retained for 3 years from the date of the communication.
• Technical logs (IP addresses, device data): retained for 12 months from the date of collection, then deleted or anonymised.
• Marketing consent records: retained for the duration of your consent, plus 3 years after you withdraw consent, as evidence of the opt-in.

After the applicable retention period has elapsed, personal data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be linked back to any individual. Data that has been anonymised may be retained indefinitely for statistical and analytical purposes.

As a user of the 94ok platform, you have a set of rights with respect to the personal data we hold about you. These rights are described below along with guidance on how to exercise each one. All requests are processed within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you of the extension in advance.

• Right of Access: You have the right to request a copy of all personal data that 94ok holds about you. Your request must be submitted in writing to the support email address shown in the footer of this page. We will provide your data in a structured, commonly used, machine-readable format (CSV or JSON) at no charge.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details such as your contact address or email address, you can make corrections directly through your account settings panel. For identity data that has already been verified through KYC, corrections require resubmission of the relevant document.
• Right to Erasure: You may request that 94ok delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that this right is subject to our legal retention obligations: we cannot delete financial transaction records or KYC documents before the end of their mandatory retention period.
• Right to Restrict Processing: You may request that we restrict our processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved, or while an objection to processing is being considered. While processing is restricted, we will continue to store your data but will not actively process it beyond storage.
• Right to Data Portability: For data that you provided to us and that we process on the basis of your consent or contractual necessity, you have the right to receive that data in a portable format and to have it transmitted directly to another service provider where technically feasible.
• Right to Object: You have the right to object at any time to our processing of your data for direct marketing purposes. Upon receipt of such an objection, we will cease processing your data for marketing immediately. You may also object to processing based on legitimate interests, in which case we will balance your objection against our interests and respond with our decision.
• Right to Withdraw Consent: Where processing is based on your consent (currently, marketing communications), you may withdraw that consent at any time by updating your notification preferences in account settings or by contacting our support team. Withdrawal does not affect the lawfulness of any processing that took place before your withdrawal.

To exercise any of the rights above, please contact the 94ok support team at the email address shown in the footer of this page. We may ask you to verify your identity before processing a rights request to ensure that we are disclosing or modifying data only at the instruction of the verified account holder.

94ok is strictly an adult platform. Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal data relating to any person under the age of 18.

All new accounts are subject to age verification as part of our KYC process. Where our verification procedures identify that a registered user is under the age of 18, we will immediately close the account, return any deposits held via the original payment method (net of any real-money wagers placed prior to identification), and securely delete the personal data associated with that account.

94ok does not direct any marketing or promotional content toward individuals under 18 years of age. Our advertising practices, to the extent that we conduct any, comply with our commitment to responsible gambling and to the protection of vulnerable individuals, including minors.

94ok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes to this policy, we will notify registered users via their registered email address and will display a prominent notice on the platform for a period of at least 14 days following the update.

The effective date at the top of this page reflects when this Privacy Policy was last reviewed and updated. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data. Your continued use of the 94ok platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 94ok handles your personal data, please contact our data protection team at the email address shown in the footer of this page. We aim to respond to all privacy-related enquiries within five business days (Bangladesh Standard Time, UTC+6). Formal data subject rights requests — including access, rectification, and erasure requests — will be acknowledged within 72 hours and resolved within 30 calendar days.

This Privacy Policy is written in English. In the event of any translation or interpretation dispute, the English-language version shall always prevail. This policy should be read alongside the 94ok Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the footer links on every page of this website.