Player Wellbeing & Safe Play

Responsible Gaming
at 94ok

Gambling is entertainment — and at 94ok we want it to stay that way. This page explains the practical tools, limits, and support resources available to every player on our platform. Whether you want to set a spending cap, take a short break, or permanently close your account, 94ok gives you full control. Players must be 18 years or older.

18+ Only
Player-Controlled Limits
Time-Out Available
Self-Exclusion Tools
🛡️

Section 1

Age Restriction and Verification

94ok is an adult-only platform. Access to all betting, casino, and gaming services on this website is strictly restricted to individuals who are 18 years of age or older. This is a non-negotiable requirement — not a guideline — and it is enforced through a mandatory identity verification process that every new account holder must complete before withdrawals are processed.

During the Know Your Customer (KYC) process, you will be asked to submit a copy of a valid government-issued identification document. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Any account where the submitted documents indicate that the account holder is under 18 will be closed immediately. Any deposits held in such an account will be returned via the original payment method, net of any wagers already placed.

We also encourage parents and guardians to use parental control and internet filtering software to prevent minors from accessing gambling websites. If you believe a minor in your household has accessed or registered on the 94ok platform, please contact our support team at once. We treat all such reports as urgent and will act within 24 hours.

Minimum Age: You must be 18 years or older to register, deposit, or place any wager on 94ok. Providing false age information during registration is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of winnings.

Age Policy at a Glance

Minimum age to register: 18 years
KYC identity check required before first withdrawal
Accepted IDs: NID, passport, driving licence
Underage accounts closed immediately upon discovery
Parental control software strongly recommended

Section 2

Recognising Problem Gambling

For the vast majority of our players, gambling on 94ok is a form of leisure and entertainment — a way to enjoy cricket betting, live casino games, or slots during downtime. However, for a small number of people, gambling can become problematic. Recognising the early warning signs is the single most important step toward getting the situation under control before it escalates.

Problem gambling does not always look dramatic. It can begin gradually — slightly longer sessions, slightly larger bets, a growing sense of needing to win back a recent loss. The behaviours listed below are widely recognised indicators that gambling may be moving from a hobby into something more harmful. If you recognise several of these in your own behaviour, we encourage you to use the tools described in this page or to contact our support team.

Placing additional bets with the primary goal of recovering money lost in a previous session is one of the clearest indicators of problematic gambling behaviour. It shifts the activity from entertainment to a financial coping mechanism, which rarely ends well. If you notice that your sessions frequently start with "I just need to win back what I lost", this pattern deserves immediate attention.

Consistently exceeding your intended session duration or budget — even when you set a firm limit before you started — indicates a loss of control. Occasional overruns happen to most people, but if this is a regular pattern across multiple sessions, it signals that the gambling is becoming compulsive rather than recreational.

Using money set aside for rent, groceries, utilities, education, or family needs to fund gambling is a serious warning sign. Responsible gambling means only ever wagering with discretionary funds — money you can genuinely afford to lose without it affecting your financial stability or the wellbeing of your family.

Lying about how often you gamble, how much you have won or lost, or actively concealing your gambling activity from people close to you suggests that on some level you recognise the behaviour has become a problem. Secrecy and shame are common features of problem gambling and are a prompt to seek help.

Using gambling as a primary way to cope with anxiety, depression, loneliness, boredom, or stress is a warning sign. When gambling transitions from a fun leisure activity into an emotional coping tool, the risk of developing a dependency increases significantly. If you find yourself logging in after a difficult day at work or a personal setback primarily to feel better, please consider speaking to someone you trust or a professional counsellor.

When gambling starts to interfere with work performance, academic obligations, or your relationships with family and friends in Dhaka, Chittagong, Sylhet, or wherever you are based, it has moved beyond a healthy hobby. Missing important events, deadlines, or social commitments because of gambling sessions is a clear indicator that the activity now occupies a disproportionate place in your life.

Section 3

Self-Assessment Checklist

Answer the questions below honestly. This checklist is not a clinical diagnostic tool, but it can help you reflect on your current relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the responsible gaming tools described in the next section, or to contact our support team for a confidential conversation.

This checklist is based on widely used problem gambling screening frameworks. It is provided for your personal reflection only and does not constitute medical or psychological advice.

Have you ever spent more money on gambling than you originally intended to?
Have you ever gambled longer than planned because you wanted to win back losses?
Have you used money set aside for bills, food, or family expenses to fund gambling?
Have you felt anxious, irritable, or restless when you have tried to reduce your gambling?
Have you hidden gambling activity or losses from someone close to you?
Have you gambled to escape personal problems, stress, or negative emotions?
Have you missed work, study, or a family commitment because of gambling?
Have you borrowed money or sold possessions to fund gambling?
If you answered "yes" to three or more questions: Please consider activating one of the self-management tools available in your 94ok account — such as a deposit limit, a cooling-off period, or a temporary or permanent self-exclusion. If you would like to talk to someone, our support team is available around the clock at the email address shown in the footer of this page. You can also reach out to a professional counselling service in Bangladesh for independent advice.

Section 4

Responsible Gaming Tools

94ok provides a range of practical tools that you can activate directly from your account settings at any time. These tools are designed to put you in control of your gambling behaviour — no waiting period, no manual approval required for most settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your 94ok account. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly; increases take 7 days to take effect for your protection.

Loss Limits

Define the maximum net loss you are comfortable with over a set time period. When your net loss for the period reaches your stated threshold, the platform will automatically prevent further wagers until the period renews. A useful safety net for players who prefer automatic enforcement over manual willpower.

Session Time Limits

Set a maximum single-session duration. When the timer expires, you will be logged out of the platform automatically regardless of whether you are mid-game. A pop-up alert will appear five minutes before the session ends so you have time to wrap up responsibly.

Cooling-Off Period

Take a structured break of 24 hours, 48 hours, one week, or one month. During a cooling-off period, you cannot log in to your account, place wagers, or make deposits. Any pending withdrawals will still be processed normally during this time. You can request a cooling-off period from the Responsible Gaming section of your account settings.

Self-Exclusion

If you feel you need a longer break, you can self-exclude for a period of six months, one year, or five years. Self-exclusion is a formal commitment that is more robust than a cooling-off period — during the exclusion period, your account is fully suspended and 94ok will take reasonable steps to prevent you from opening a new account. See Section 6 for full details.

Marketing Opt-Out

You can opt out of all promotional emails, SMS notifications, and bonus offer alerts at any time from your account notification settings. Opting out of marketing does not affect any active bonuses you have already claimed. Removing promotional triggers can be a helpful step for players who find that bonus offers encourage them to play more than they intend.

Section 5

Deposit and Spending Limits

Deposit limits are the most commonly used responsible gaming tool and one of the most effective. They work by placing a hard ceiling on how much money can enter your account within a defined time window. Because the limit is enforced at the platform level — not just a personal reminder — it removes the temptation to "just one more deposit" when you have reached your intended budget.

How to set a deposit limit at 94ok: Navigate to Account Settings → Responsible Gaming → Deposit Limits. Select your preferred time period (daily / weekly / monthly) and enter the maximum BDT amount you wish to deposit during that period. The limit takes effect immediately. You can set separate limits for each time period simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳30,000.

Reducing a limit: You can reduce your limit at any time and the new lower limit will take effect immediately. This is by design — we want it to be as easy as possible for you to restrict your spending.

Increasing a limit: For your protection, requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period. The new higher limit will not take effect until seven full days have elapsed from the time you submitted the request. You can cancel the increase at any point during this waiting period at no cost.

Removing a limit entirely: Requests to remove a deposit limit entirely are treated the same as increase requests and are subject to the same 7-day waiting period. This safeguard exists to protect you from making impulsive decisions in the heat of a losing session.

Tip: Financial advisers and responsible gambling charities consistently recommend setting a monthly gambling budget that represents no more than a small percentage of your disposable income — never money earmarked for rent, utilities, food, or savings. Setting a 94ok deposit limit that matches your intended monthly gambling budget is one of the most effective ways to stay within it.

Limit Adjustment Rules

↓
Lower a Limit

Takes effect immediately — no waiting period. Effective as soon as you save the new setting.

↑
Raise a Limit

7-day mandatory cooling-off period applies. New limit active only after 7 full days. Cancellable at any time.

✕
Remove a Limit

Also subject to 7-day waiting period. Treated identically to a limit increase for player protection.

Section 6

Self-Exclusion and Account Closure

Self-exclusion is the strongest responsible gaming tool available on the 94ok platform. It is appropriate for players who feel that a deposit limit or cooling-off period is no longer sufficient and who want to fully remove themselves from access to the platform for an extended period. We take self-exclusion requests seriously and implement them without delay.

Available self-exclusion periods: You may choose to self-exclude for 6 months, 1 year, or 5 years. You may also request permanent self-exclusion, which results in the irrevocable closure of your account with no option to reopen it.

What happens when you self-exclude:

  • Your account is immediately suspended. You will be logged out and cannot log back in for the duration of the exclusion period.
  • Any pending withdrawals at the time of self-exclusion will be processed and paid out to you via your registered bKash, Nagad, Rocket, or Upay account.
  • The balance of any unprocessed bonus funds will be forfeited.
  • You will be removed from all marketing communications immediately.
  • 94ok will take reasonable technical measures to prevent you from opening a new account during the exclusion period using the same identity or payment credentials.

How to request self-exclusion: You can initiate self-exclusion from the Responsible Gaming section of your account settings, or by sending an email to our support team at the address shown in the footer. Please include your full registered name, username, and your preferred exclusion period in the email. The exclusion will be activated within one hour of your request being received during business hours, and within four hours outside of business hours (Bangladesh Standard Time, UTC+6).

Reactivation after self-exclusion: For exclusions of less than five years, you may request reactivation after the full exclusion period has elapsed. To reactivate your account, you will need to contact our support team directly, complete a brief re-onboarding check, and agree to a 24-hour reflection period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.

Important: Self-exclusion at 94ok applies only to the 94ok platform. It does not automatically exclude you from other gambling websites. If you feel you need a broader exclusion, we encourage you to apply for self-exclusion with each individual platform you use and to consider using third-party blocking software such as Gamban, Betfilter, or Gamblock, which block access to gambling websites at the device level across all platforms simultaneously.

Section 7

Support and External Resources

If you feel that gambling is becoming a problem for you or someone you know, you do not need to handle it alone. 94ok's support team is available around the clock, and a number of independent support organisations can provide confidential, professional guidance.

94ok Support Team

Our player support team is available 24/7 to help you activate limits, initiate self-exclusion, or simply talk through any concerns you have about your gambling behaviour.

[email protected]

Mental Health Support

If gambling is affecting your mental health, speaking to a qualified counsellor or psychologist is a valuable step. In Bangladesh, the National Mental Health Institute (NIMH) in Dhaka offers professional psychiatric and counselling services.

Kazi Alauddin Rd, Dhaka

Gamblers Anonymous

Gamblers Anonymous is a worldwide fellowship of men and women who share their experience and support with each other in order to solve their common problem and help others recover from a gambling addiction.

gamblersanonymous.org

GamCare Resources

GamCare provides free information, support, and counselling for anyone affected by problem gambling. Their online resources and self-help tools are available in English and accessible from Bangladesh.

gamcare.org.uk
Contacting 94ok About Responsible Gaming: All responsible gaming enquiries submitted to the 94ok support team are handled confidentially. You will not be penalised, restricted, or treated differently for raising a concern about your gambling. Our goal is to ensure that every player on our platform has access to the tools and support they need to keep gambling a safe and enjoyable activity. Email us at [email protected] — plain text address, not a link.

Section 8

Safer Gambling Tips

These practical guidelines help you maintain a healthy relationship with gambling. They are simple habits that experienced, recreational players tend to follow naturally — and that newer players benefit from establishing early.

01
Set a Budget Before You Start

Decide on a fixed amount you are comfortable losing before you open a single game. Treat this amount like the cost of an evening's entertainment — not as seed money for a profit. Once it is gone, the session ends. Using 94ok's deposit limit feature makes this automatic rather than relying on willpower alone.

02
Never Chase Your Losses

A losing streak is a normal part of gambling — the odds are designed to produce them. Placing larger bets to "win it all back" almost always leads to greater losses and deeper frustration. Accept losses as the price of entertainment and walk away when your session budget is exhausted.

03
Take Regular Breaks

Step away from the screen every 30 to 45 minutes. Extended unbroken sessions impair judgment, slow reaction times, and make it harder to maintain perspective on how much you have spent. A five-minute break every hour is a simple habit that significantly improves session control.

04
Gamble Sober and Alert

Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol. Impaired judgment leads to poor decisions and higher risk-taking. If you have had a difficult day or are feeling low, wait until you are in a calm, clear-headed state before opening the platform.

05
Keep Gambling in Balance

Gambling should be one of many leisure activities in your life — not the primary one. Make sure that time spent on 94ok does not consistently displace time with family, friends, physical activity, or other hobbies. A healthy balance is the most sustainable long-term approach to recreational gambling.

06
Understand How Games Work

All casino games and slots on 94ok have a built-in house edge. This means that over a large number of rounds, the platform will retain a percentage of total wagers. Wins do happen — and can be significant — but no strategy or betting system can reliably overcome the mathematical edge over time. Play for enjoyment, not as a reliable income source.

Continue Exploring 94ok

Play Responsibly — Enjoy Every Session

Now that you are familiar with 94ok's responsible gaming tools and guidelines, head over to our games and betting pages. Remember: set your limits before you start, play within your means, and enjoy the experience.

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